FREQUENTLY ASKED QUESTIONS
Orders and Shipping
Payment
We accept all major credit cards, Apple Pay, and Google Pay.
Shipping and Processing
All products are made to order and require up to 4 days processing time before shipping. Orders containing only leash sleeves require 1-2 days processing time.
Unless otherwise stated, all items are shipped via standard USPS Priority Mail. Shipping within the US typically takes 3-5 days. International shipping typically takes 2-3 weeks.
Returns
Returns are not accepted unless the product is damaged or otherwise incorrect. In that case, please reach out via email and we'll help resolve the problem as quickly as possible.
BestFriendSuppliesCo@gmail.com
Leash Sleeves
Materials and Dimensions
Each leash sleeve measures 9" x 3" (when folded) and features heat-transferred vinyl or silkscreened text on both sides.
They are made from durable waterproof canvas with a hemmed edge and 6 strips of velcro to hold the sleeve in place on your leash.
Customization
Leash sleeves can be customized with nearly any text or symbols, as long as they fit within the 9"x3" area.
Fabric options include red, yellow, black, green, orange, blue, pink, and purple.
Text is printed in either white or black depending on the fabric color, for maximum contrast and visibility.
Fabric Color and Meanings
The color fabric we use for each leash sleeve follows a simple red, yellow, green system similar to a traffic light.
Red indicates that strangers should stop (ie: don't approach this dog), yellow indicates that they should exercise caution, and green means that the dog is friendly.
Our black fabric is typically used for general information like "In Training" or service dog messages.
Orange is typically used to indicate that a dog does not get along with other dogs.
We also offer blue, purple, and pink fabric for leash sleeves but we won't put cautionary phrases on these colors as it may send a mixed message to the reader.
Custom Branding
Are you a dog trainer, dog walker, or looking to promote your brand on leash sleeves? We've worked with a number of clients to add their branding to our products, both leash sleeves and bandanas.
Reach out via our Contact page or via email for examples, details, and more information.
BestFriendSuppliesCo@gmail.com
Wholesale and Retail
We offer wholesale leash sleeves for customers with a minimum quantity of 16 per order. There is no minimum quantity for individual phrases or colors.
We're also happy to discuss retail opportunities and we're always looking to expand our presence in physical stores.
Reach out via our Contact page or via email for pricing and more information.
BestFriendSuppliesCo@gmail.com
Bandanas
Materials
Each bandana is made of printed cotton blend fabric with plastic snaps on the corners. They can be snapped in place, or tied and then snapped to keep them extra secure.
Sizes
Bandanas are measured diagonally across their longest side. Sizes are as follows:
XXS - 12"
XS - 15"
SM - 19"
MD - 21"
LG - 24"
XL - 27"
XXL - 30"
If unsure of the size or your dog falls between sizes, we recommend going up one size. In that case you can knot (or double knot) the bandana before snapping it to bring it down an inch or two.
Custom Branding
Are you a brewery or establishment looking to promote your brand on leash sleeves? We've worked with a number of clients to add their branding to our bandanas for promotional gifts and for resale.
Reach out via our Contact page or via email for examples, details, and more information.
BestFriendSuppliesCo@gmail.com
Wholesale and Retail
We offer wholesale bandanas for customers with a minimum quantity of 25 per order. There is no minimum quantity for individual sizes.
We're also happy to discuss retail opportunities and we're always looking to expand our presence in physical stores.
Reach out via our Contact page or via email for pricing and more information.
BestFriendSuppliesCo@gmail.com